System Status
Public status dashboard launches Q3 2026.
We’re rolling out a real-time uptime and incident dashboard for every component of the Helodata network. Until then, here’s what to do if you see service disruption.
Experiencing an issue right now?
If your traffic is failing or returning unexpected errors, contact us directly — we typically respond faster than any status page would update.
- Production support
- support@helodata.com
- Enterprise on-call
- Your assigned support engineer
When reporting, include:
- Account email or ID
- Affected proxy product (Residential / ISP / Mobile / Datacenter)
- Sample failing request ID or error message
- Approximate start time
What we’ll publish here
When the public status page goes live, expect:
- Real-time uptime for web, API, dashboard, and all proxy gateways
- Per-component health status (Residential, ISP, Mobile, Datacenter)
- Active incident reports with hourly updates until resolution
- Post-mortems for incidents affecting service availability
- Subscribe-by-email, SMS, RSS, and webhook for proactive notifications
- 90-day historical uptime per component
SLA commitments
While the public dashboard is being built, our SLA commitments remain in effect for all paying customers:
- Starter and Growth plans — 99.9% monthly uptime SLA
- Enterprise plans — up to 99.999% monthly uptime SLA, custom
SLA credits are governed by your Master Services Agreement or Order Form. For questions about SLA application or credit calculations, contact support@helodata.com.
Get notified at launch
To be notified the moment our public status page goes live — including when subscribe-by-email and webhook integrations open — email support@helodata.com with subject “Subscribe: status”.
Looking for security and compliance information instead?
Our Trust Center covers our operating commitments, audit roadmap, and vulnerability disclosure policy.